CRM Cloud Computing
Salesforce.com Dreamforce Conference Has Impressive Turnout, Recognizes Many Key Players
After revealing the “Salesforce Chatter,” at the company’s Salesforce Dreamforce Global Gathering 2009 Conference last week, customer relationship management, or “CRM,” software provider, Salesforce.com, gave conference attendees a hot topic to digest over the course of the event.
However, the company’s new social networking application, Chatter, wasn’t the only news buzzing around the conference, which turned out a reported 19,100 registered attendees.
For example, call center software provider, Five9 Inc., presented the Five9 Adapter for Salesforce.com, an integration built with the Five9 Cloud Computing Platform for call centers, at the conference.
In a previous interview with TMCnet, David van Everen, vice president of product management at Five9, said that the newly unveiled system provides Salesforce CRM users across an entire company with greater productivity to access the Virtual Call Center suite as a native application from Salesforce.
And, during the conference, DocuSign, a provider of on-demand electronic signature solutions, was recognized for transforming its business with the power of cloud computing.
Matthew J. Schiltz, CEO and president of DocuSign said that the company has worked diligently to ensure Salesforce.com (News - Alert) customers can close deals in the cloud using DocuSign’s electronic signature service straight from their Salesforce CRM deployment.
Jim Steele, president, Worldwide Sales and chief customer officer, Salesforce.com, said that the award to DocuSign was a testament of the company’s success in using Salesforce CRM, or the Force.com platform, to bring new levels of customer success to their sales, marketing, partner, service, support or IT organizations.
“With nearly 68,000 customers, more than 200,000 developers and hundreds of partners, we are continually amazed by the innovation in the cloud computing community,” Steele said.
DocuSign’s eSignature solution allows Salesforce CRM users to quickly manage and send contracts for e-signing from a single workspace that can be signed in the cloud and returned within minutes, making a more effective and convenient system for any user.
According to Dennis Howlett of ZDNet, who also attended the Dreamforce conference, said, while attending the event, could not find a single disaffected customer.
“Out of an alleged 19,100 registered attendees, surely there must have been someone who was ticked off with Salesforce.com?” Howlett added. “If they were then I couldn’t find them. That’s got to be a good thing.”
It seemed as if the Salesforce.com conference was a success on all levels. From Salesforce.com’s perspective, a new application was released, and for many companies, like Five9, products were showcased.
Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.
Edited by Kelly McGuire