CRM Cloud Computing
Salesforce.com Tightens Relationship Between Customers and Staff
Salesforce.com (News - Alert) has added Salesforce Rypple and Salesforce Site.com to its social enterprise, reaching every employee and every customer. With Salesforce Rypple, companies can engage and align people and teams with social performance management.
Salesforce Site.com empowers marketers to bring fresh, relevant content across websites, portals, landing pages and public social networks to their customers. Using Salesforce.com’s new offerings, companies are set to transform the way they collaborate, communicate and share information with employees and customers to stay competitive in today's social world.
"Salesforce.com is seeing unstoppable demand for the social enterprise as companies see their customers and employees become more social and mobile by the day,” said Marc Benioff (News - Alert), chairman and CEO, Salesforce.com. “With Salesforce Rypple and Salesforce Site.com, we're excited that companies will now be able to extend their social enterprise to reach every employee and every customer."
Salesforce Rypple automates outdated processes and facilitates the transparent management of company performance across an exclusive social network. Through Salesforce Rypple, companies connect directly to each employee and align every employee to set targets, manage objectives and provide feedback and recognition all from within the network.
Salesforce Rypple's web-based social performance management apps are already in use by thousands of companies including Facebook, LivingSocial (News - Alert) and Spotify. Salesforce users will be able to motivate their teams giving them thanks directly from within Salesforce on leads, accounts and more.
Salesforce Rypple also allows managers and teams to create custom badges to appreciate team and individual achievements. Updates appear in the Chatter feed, where others can see, comment on or 'like' them. The combination of Salesforce Rypple and Chatter will break departmental silos and management will be able to directly see key contributions from within their system.
With Salesforce Site.com, marketers can operate at the speed of their demographic. It is the world's first and only cloud content management system created for the social enterprise. Salesforce Site.com permits users to create content and publish it in seconds across a company's corporate sites, landing pages and to public social networks. Salesforce Site.com integrates with existing Salesforce environments including Salesforce Sales Cloud, Service Cloud, Force.com custom apps and the underlying common Database.com.
Salesforce.com was recently in the news when it granted equity awards under its 2006 Inducement Equity Incentive Plan to new employees who joined salesforce.com in connection with its previously announced acquisition of Model Metrics.
Edited by Braden Becker