CRM Cloud Computing

Clear Task a salesforce.com consulting partner announced that it has completed the implementation of the Salesforce Service Cloud in two fast-growing companies, integrating social media with ngmoco and a community platform for Get Satisfaction (News - Alert).

Clear Task specializes in salesforce.com consulting and development services. It offers Salesforce implementation services, packaged enhancement offerings, and custom application development on the Force.com Platform.

It was revealed by Clear Task sources that ngmoco, a developer of games for the Android (News - Alert) and iOS platforms, and Get Satisfaction, a specialist in Social CRM had problems in tracking high volumes of customer requests and conversations. It was Cleat Task professional services that enabled both the companies to meet growing demand using the Salesforce Service Cloud.

ngmoco (News - Alert) was desirous to provide knowledge that can be easily accessed by gamers and third-party developers.

In a release Brendan Callum, Senior Clear Task consultant said, “We built a flexible, mobile, social-media-ready knowledgebase that allows ngmoco to present content on Facebook (News - Alert) using Salesforce.”

Joe Wagner, Player Relationships Manager at ngmoco pointed out that this feature allows him to offer a wide variety of data to clients besides being able to make changes in Salesforce with the evolution of the busienss.

Get Satisfaction helps its huge customer base to build online communities easily for enabling productive conversations between companies and their customers. Clear Task helped Get Satisfaction develop an app on AppExchange that integrates the Get Satisfaction community platform with the Salesforce Service Cloud, explained officials.

Zach Lawryk, Director of Channel Partnerships at Get Satisfaction remarked, “The app empowers Salesforce users to easily access our community platform to solve everyday business problems. The folks at Clear Task are responsive, professional and Salesforce-savvy.”

Previously known as Apprivo, the cloud solutions company Clear Task, announced its new name in October 2010. After experiencing steady growth the company now serves more than 250 clients in high-tech, financial services, consumer goods, telecommunications, healthcare, education and other industries. The new name reflects a straightforward, pragmatic approach to salesforce.com implementation and Force.com development, explained officials.

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